Important Information

Navigator Credit Union
PO Box 1647
Pascagoula, MS 39568-1647


Email is not a secure method of correspondence. Please do not include sensitive information (Member number, account number, social security number or date of birth) in your email message.

Routing Number

Phone Numbers

Jackson County, MS
Harrison County, MS
‘N Touch Audio
Corporate Fax
Member Contact Center
Fax 228-285-8392
Monday - Friday: 8:30 a.m. - 5:00 p.m.
Saturday: 8:30 a.m. - 1:00 p.m.

To report your VISA® Debit Card lost or stolen

Call 800-472-3272 or

24 hours a day

To change your VISA® Debit Card PIN

Call 800-472-3272 or

24 hours a day

Press 1 – “To Activate Your Card.”  Follow the prompts. You will have the option to keep the same PIN or to create a new PIN. If you do not know your current PIN, enter any 4 digits when asked for your PIN, then follow the prompts to keep your current PIN or create a new PIN.

To report your VISA® Credit Card lost or stolen

Call 844-700-0990
7:00 a.m.-9:00 p.m.
Monday - Friday

Call 301-945-3564
after 9:00 p.m. and weekends

To report fraudulent activity on your account


For your protection, Navigator Credit Union utilizes a fraud prevention service to monitor account activity and look for transactions out of your normal spending pattern.  You may receive a call  to verify suspicious transactions but will never be asked to provide your account number or other personal information. If you are unable to be reached, a hold may be placed on your card to prevent potential fraud.

Additional Fraud Prevention tips

  • Always keep your phone number and address updated on your Navigator account so you can be contacted in the event of suspicious activity.
  • Monitor transactions on your account with ease by utilizing Navigator’s free Mobile app and Online Banking. 
  • Be sure to set up e-Alerts to notify you instantly by text or email of activity on your account.
  • Remember, if fraudulent charges occur on your account, we are here to help.  You can call or visit any branch to dispute the charges.