Important Information

Navigator Credit Union
PO Box 1647
Pascagoula, MS 39568-1647

Email
service@navigatorcu.org

Routing Number
265377950

Phone Numbers

Jackson County, MS
228-475-7300
Harrison County, MS
228-539-6054
Alabama
251-602-6294
Toll-Free
1-800-344-3281
‘N Touch Audio
228-474-3480
Corporate Fax
228-285-8407
Member Contact Center
Fax 228-285-8392
Monday - Friday: 8:30 a.m. - 5:00 p.m.
Saturday: 8:30 a.m. - 1:00 p.m.

To report your VISA® Debit Card lost or stolen

Call 800-472-3272 or
973-682-2652

24 hours a day

To change your VISA® Debit Card PIN

Call 800-472-3272 or
973-682-2652

24 hours a day

Press 1 – “To Activate Your Card.”  Follow the prompts. You will have the option to keep the same PIN or to create a new PIN. If you do not know your current PIN, enter any 4 digits when asked for your PIN, then follow the prompts to keep your current PIN or create a new PIN.

To report your VISA® Credit Card lost or stolen

Call 844-700-0990
7:00 a.m.-9:00 p.m.
Monday - Friday

Call 301-945-3564
after 9:00 p.m. and weekends

To report fraudulent activity on your account

877-253-8964

For your protection, Navigator Credit Union utilizes a fraud prevention service to monitor account activity and look for transactions out of your normal spending pattern.  You may receive a call  to verify suspicious transactions but will never be asked to provide your account number or other personal information. If you are unable to be reached, a hold may be placed on your card to prevent potential fraud.

Additional Fraud Prevention tips

  • Always keep your phone number and address updated on your Navigator account so you can be contacted in the event of suspicious activity.
  • Monitor transactions on your account with ease by utilizing Navigator’s free Mobile app and Online Banking. 
  • Be sure to set up e-Alerts to notify you instantly by text or email of activity on your account.
  • Remember, if fraudulent charges occur on your account, we are here to help.  You can call or visit any branch to dispute the charges.