We’ll Navigate
This Together.

Banking from Home Branch Access Latest Updates

Moving Forward With You.

As our communities begin to reopen, and we return to many of the activities that we enjoyed before the COVID-19 crisis, we’re thankful for the trust that our Members have placed in us during these challenging times.

Through our #CommunityStrong initiative, Navigator has worked hard to lift up our communities by supporting local businesses, helping Members experiencing financial hardship and partnering with Feeding the Gulf Coast to provide 10,000 meals to our friends and neighbors.

It’s always a privilege to support our Members and communities. As we look forward to brighter days, our commitment to you is as strong as ever.

Branch Lobbies Are Open.

All of our Branches are open and serving Members with lobby and drive-through service during regular hours of operation.

Navigator Members and employees are no longer required to wear face masks inside our Branches. This is based on the latest guidance from the Centers for Disease Control & Prevention (CDC) and Alabama and Mississippi governors.

While face coverings are not required, we encourage you to wear a mask inside a Branch if you have not been fully vaccinated.

We also provide a number of convenient options for banking remotely, including N’Touch online banking, telephone banking and our mobile app. You can learn more about these services below.

If a Branch should close temporarily for any reason, information will be shared on Facebook and published on our Locations page.

When you do visit a Branch, rest assured we are continuing to follow stringent cleaning protocols within our facilities as well as other safety precautions. The health and safety of our Members and employees remains our highest priority.

Branch Locations and Hours

Visiting a Branch.

You no longer need to make an appointment to visit a Branch. However, you are still welcome to make an appointment for many Branch services. Please call our Member Contact Center at 800-344-3281 to schedule an appointment for services such as:

  • Account opening
  • Loan closing
  • Safe deposit box access
  • IRA withdrawals
  • Mortgage services
  • Notary services

Please note: appointments are still required for NCU Wealth Management services.

Easy Ways to Bank – No Branch Required.

Here’s how you can access the services you need.

Online & Mobile Banking

  • Account inquiries and transfers
  • Bill Pay
  • Loan payments
  • Mobile check deposit

ATMs

  • Access almost 55,000 free or reduced fee network ATMs
  • Cash withdrawals
  • Account balances
  • Check and cash deposits (select ATMs only)
  • Drive-up ATMs available at our 13 Branch locations
  • Find nearby surcharge-free ATMs from our locations page
  • Find the surcharge-free ATMs nearest you using the Navigator Mobile App

Website

  • Locations information
  • Loan applications
  • New account openings
  • Product information
  • Online Banking access
  • Find your nearest Branch, CO-OP Shared Branch or ATM on our locations page
  • Access our online loan or account applications via the product information page
  • Log in or sign up for ’N Touch Web for access to Online Banking

Telephone Banking

  • Balance inquiries
  • History inquiries
  • Transfers
  • Loan information
  • Withdrawals
  • Checking account information

Bank from any touch-tone phone with ’N Touch Audio by calling 800-344-3281, option 1 (requires Member number and PIN)

Member Contact Center

  • Account inquiries and transfers
  • Online Banking enrollment and support
  • Loan applications
  • Loan payments
  • Debit/credit card issues or questions

Call 800-344-3281

Hours:

Monday – Friday: 8:30 a.m. – 5 p.m.

Saturday: 8:30 a.m. – 1 p.m.

Web Payment Center

  • Make online payments for any Navigator loan using your debit or credit card

Log in to begin or register now if you are a first-time Payment Center user

Financial Hardship

If you’re experiencing financial hardship as a result of the coronavirus pandemic, please contact our Member Contact Center at 800-344-3281 for assistance. Requests for financial relief will be handled confidentially and on a case-by-case basis.

We’ve Been Here for Our Communities Since 1939.

As a not-for-profit credit union, Navigator is here to serve our Members, not Wall Street investors. That means we can provide you with a full range of financial products and services, with better rates, fewer fees and more flexibility than a traditional bank can provide.

Start enjoying the benefits of Membership.

Join Now