We’ll Navigate
This Together.

Banking from Home Branch Access Latest Updates

We’re Here for Our Community – And Ready to Help.

From supporting small businesses to helping members experiencing financial hardship, Navigator Credit Union stands with our community during the COVID-19 crisis. We’re thankful for the trust you have placed in us, and we’re as committed as ever to providing the strength, stability and financial resources our Members need – no matter what happens on life’s journey.

Through our #CommunityStrong initiative, we’ve supported 35 local restaurants negatively impacted by COVID-19 and saluted healthcare workers for their lifesaving contributions. We’ve also donated to Feeding the Gulf Coast, helping them provide 10,000 meals to our friends and neighbors. Learn more about the need for food assistance in our community and join us: https://app.mobilecause.com/vf/NCU.

Expanded Drive-Through Services.

For the safety of our Members and employees, all Navigator Branch lobbies are temporarily closed until further notice. However our Branches continue to offer drive-through services, now expanded to include almost all typical in-Branch transactions

Drive-Through Hours

Branch Visits by Appointment.

In-Branch services are available by appointment only. Please call our Member Contact Center to schedule an appointment for services including:

  • Account opening
  • Loan closing
  • Safe deposit box access
  • IRA withdrawals
  • Mortgage services
  • NCU Wealth Management services
  • Notary services

IMPORTANT: If you, or a person you have been in contact with, is exhibiting symptoms of COVID-19, kindly refrain from using our Branch services at this time. We appreciate your cooperation.

Easy Ways to Bank – No Branch Required.

Here’s how you can access the services you need.

Online & Mobile Banking

  • Account inquiries and transfers
  • Bill Pay
  • Loan payments
  • Mobile check deposit

ATMs

  • Access almost 55,000 free or reduced fee network ATMs
  • Cash withdrawals
  • Account balances
  • Check and cash deposits (select ATMs only)
  • Drive-up ATMs available at our 13 Branch locations
  • Find nearby surcharge-free ATMs from our locations page
  • Find the surcharge-free ATMs nearest you using the Navigator Mobile App

Website

  • Locations information
  • Loan applications
  • New account openings
  • Product information
  • Online Banking access
  • Find your nearest Branch, CO-OP Shared Branch or ATM on our locations page
  • Access our online loan or account applications via the product information page
  • Log in or sign up for ’N Touch Web for access to Online Banking

Telephone Banking

  • Balance inquiries
  • History inquiries
  • Transfers
  • Loan information
  • Withdrawals
  • Checking account information

Bank from any touch-tone phone with ’N Touch Audio by calling 800-344-3281, option 1 (requires Member number and PIN)

Member Contact Center

  • Account inquiries and transfers
  • Online Banking enrollment and support
  • Loan applications
  • Loan payments
  • Debit/credit card issues or questions

Call 800-344-3281

Hours:

Monday – Friday: 8:30 a.m. – 5 p.m.

Saturday: 8:30 a.m. – 1 p.m.

Financial Hardship

We know it’s a difficult time. You’re not alone. If you’re experiencing financial hardship as a result of the coronavirus pandemic, please contact our Member Contact Center at 800-344-3281 for assistance. Requests for financial relief will be handled confidentially and on a case-by-case basis.

One way we’re helping Members whose finances have been affected by COVID-19 is with a special emergency relief loan. COVID Relief Loans are available through May 31, 2020, in amounts up to $1,500 with terms up to 15 months, based on lending criteria. There is no income or employment requirement and a simple Online application with priority processing. For complete details about this special new loan, click here.

We’ve Been Here for Our Communities Since 1939.

As a not-for-profit credit union, Navigator is here to serve our Members, not Wall Street investors. That means we can provide you with a full range of financial products and services, with better rates, fewer fees and more flexibility than a traditional bank can provide.

Start enjoying the benefits of Membership.

Join Now