All of our Branches are open and serving Members with lobby and expanded drive-through services during regular hours of operation.
Members are encouraged to wear masks when visiting our Branch lobbies, especially if you are not fully vaccinated. This is based on the CDC recommendation all people wear masks in public indoor settings in areas of substantial or high transmission. All Navigator employees who are not fully vaccinated are required to wear masks to protect our Members and Team Members.
While face coverings are not required, we encourage everyone to wear a mask inside a Branch to help minimize the potential to spread the highly transmissible Delta variant.
We also provide a number of convenient options for banking remotely, including N’Touch online banking, telephone banking and our mobile app. You can learn more about these services below.
If a Branch should close temporarily for any reason, information will be shared on Facebook and published on our Locations page.
When you do visit a Branch, rest assured we are continuing to follow stringent cleaning protocols within our facilities as well as other safety precautions. The health and safety of our Members and employees remains our highest priority.
As our communities begin to reopen, and we return to many of the activities that we enjoyed before the COVID-19 crisis, we’re thankful for the trust that our Members have placed in us during these challenging times.
Through our #CommunityStrong initiative, Navigator has worked hard to lift up our communities by supporting local businesses, helping Members experiencing financial hardship and partnering with Feeding the Gulf Coast to provide 10,000 meals to our friends and neighbors.
It’s always a privilege to support our Members and communities. As we look forward to brighter days, our commitment to you is as strong as ever.
You no longer need to make an appointment to visit a Branch. However, you are still welcome to make an appointment for many Branch services. Please call our Member Contact Center at 800-344-3281 to schedule an appointment for services such as:
Please note: appointments are still required for NCU Wealth Management services.
Here’s how you can access the services you need.
Bank from any touch-tone phone with ’N Touch Audio by calling 800-344-3281, option 1 (requires Member number and PIN)
If you’re experiencing financial hardship as a result of the coronavirus pandemic, please contact our Member Contact Center at 800-344-3281 for assistance. Requests for financial relief will be handled confidentially and on a case-by-case basis.
As a not-for-profit credit union, Navigator is here to serve our Members, not Wall Street investors. That means we can provide you with a full range of financial products and services, with better rates, fewer fees and more flexibility than a traditional bank can provide.
Start enjoying the benefits of Membership.
