A Special Message to Our Members

Dear Navigator Members,

Thank you for your membership in Navigator Credit Union and for the ongoing trust you have placed in us. We continue to navigate uncharted waters as our nation responds to developments related to COVID-19 (Coronavirus). And while many things are uncertain at this time, you can rely on your Credit Union to be here, ready to serve your needs.

We want to assure you that financial institutions such as credit unions are considered essential businesses. Despite emergency orders which may affect the operation of many other businesses, we will remain available to serve you. Navigator is well capitalized and financially strong, and your funds on deposit here are federally insured.

You can also rest assured we are taking the health and the safety of our Members and our employees very seriously. To do our part to slow the spread of the COVID-19 virus and in compliance with government and public health advisories, we’ve made some changes as we honor our commitment to be here for you when you need us.

All Navigator Branches are now serving Members with drive-through service during regular hours of operation, and our Member Contact Center remains available six days a week. Although lobbies are closed, you can make an appointment for services which require a Branch visit. In addition, you can continue to conduct most transactions 24 hours a day using online and mobile banking, ATMs or by telephone. For the most up-to-date information designed to assist you, please visit our special informational site https://navigatorcu.org/covid-19.

We also want Navigator Members who are dealing with financial difficulties as a result of the COVID-19 outbreak to know you can request a review of your situation. If you’d like to ask for consideration due to special circumstances, you can call our Member Contact Center at 800-344-3281. Each request will be handled confidentially and on a case-by-case basis.

We appreciate our Members – you’re at the heart of all we do! Please take all necessary precautions to protect yourselves and your loved ones as our communities are impacted by COVID-19.


Sonya Jarvis
President & Chief Executive Officer


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