Robert A. Fertitta, President & CEO
CEO Message - Protecting Your Privacy
The Navigator Pledge includes four fundamental promises, and more important than ever is our assurance to protect your privacy. Scams target everyone, people of all backgrounds, ages and income levels. In 2017, more than 1.1 million cases of fraud were reported to the Federal Trade Commission, resulting in more than $905 million in losses. With enhanced security procedures, e-Alerts, complex passwords and other measures, we’re working every day to protect your privacy. Yet, you also play a key role in safeguarding your information and making sure it doesn’t fall into the wrong hands.
Guard Your Personal Information
Scammers often pretend to be someone you trust, like a family member or friend. Don’t send money or give out personal information in response to an unexpected request – whether it comes as a text, a phone call or an email. Telephone scammers may pose as legitimate agencies and make threats of jail or lawsuits if you don’t pay immediately, often by credit card or gift card. If you suspect a caller may be a con artist, hang up and call the agency or company directly to clear up any concerns. Be especially suspicious if someone asks for your online banking or mobile app username and password. That information should not be shared with anyone not on the account.
Monitor Your Financial Accounts
Regularly check your financial accounts for activity and note any transactions you don’t recognize or identify as possibly fraudulent. Contact Navigator or the appropriate financial institution immediately to investigate. Take advantage of e-Alerts to send messages straight to your phone or email letting you know about specific account activity such as ATM withdrawals, spending
that exceeds your balance and changes to your ’N Touch Online Banking ID or password. You can also download our CardValet® app. It’s a powerful fraud mitigation tool that allows you to restrict transactions, lock and unlock your Navigator debit and credit cards with a few taps on your smartphone and get real-time alerts whenever your card is used.
Check Your Credit Reports Regularly
Everyone can request free copies of their credit report once a year. If you find accounts that do not belong to you or other incorrect information, follow the instructions for disputing those items. Go to annualcreditreport.com or call 877-322-8228 to request your free annual report.
Protecting your privacy is a promise Navigator makes to our Members, and we take it seriously. With fraud growing more common and fraudsters becoming increasingly sophisticated, we encourage you to take it seriously too.
Thank you for being a Member!
President & CEO