Joy, your digital assistant:
(228) 475-7300 or toll free: (800) 344-3281
24 hours a day, 7 days a week
Live assistance available:
Monday – Friday: 9 a.m. to 5 p.m. Central
Saturday: 9 a.m. to 1 p.m. Central
Contact Us
How can we help? Get in touch with us!
Phone Numbers
Joy is your digital assistant at Navigator! With her advanced AI technology, she can answer your questions, find resources, manage many other helpful tasks, and she speaks Spanish!
- Joy is available 24/7, even on holidays
- Joy speaks Spanish
- Ask about your balance
- Make a loan payment
- Review your transactions
- Transfer money
- Ask about deposit status
If you need to send us documents, please use this address:
Navigator Credit Union
P.O. Box 1647
Pascagoula, MS 39568-1647
For express deliveries, such as FedEx, please send to
Navigator Credit Union
6012 Highway 63
Moss Point, MS 39563
Email is not a secure method of correspondence. Please do not include sensitive information (Member number, account number, social security number or date of birth) in your email message.
Email: service@navigatorcu.org
Debit Card
Lost or stolen debit card: (866) 609-7690
24 hours a day
To set up or change your PIN: (888) 886-0083
24 hours a day
FRAUD: Fraud alert texts will come from the number 49447. Be sure to save it in your contact list so you don’t miss a notification.
If you need to speak to a live fraud representative, call (888) 918-7313.
Credit Card
Lost or stolen credit card: (866) 609-7690
24 hours a day
To change your PIN: (888) 886-0083
24 hours a day
FRAUD: If you need to speak to a live fraud representative, call (888) 918-7313.