We want you to have a positive experience in every respect with Navigator. If you need more information about a product or service, or have a concern about accessing your financial accounts, please contact us by mail, phone or email as listed below. Please keep in mind that we will not ask for sensitive account information such as your Personal Identification Number (PIN) or balance. And the best part of being a member-owner? You have a say in its operations and service. Please let us know how we are doing. Your opinions are important to us and we want to do all we can to make every Navigator service and experience a pleasant one.
Navigator Credit Union
PO Box 1647
Pascagoula, MS 39568-1647
Email is not a secure method of correspondence. Please do not include sensitive information (Member number, account number, social security number or date of birth) in your email message.
To change your VISA® Debit Card PIN
24 hours a day
Press 1 – “To Activate Your Card.” Follow the prompts. You will have the option to keep the same PIN or to create a new PIN. If you do not know your current PIN, enter any 4 digits when asked for your PIN, then follow the prompts to keep your current PIN or create a new PIN.
Protect Yourself from Fraud
For your protection, Navigator Credit Union utilizes a fraud prevention service to monitor account activity and look for transactions out of your normal spending pattern. You may receive a call to verify suspicious transactions but will never be asked to provide your account number or other personal information. If you are unable to be reached, a hold may be placed on your card to prevent potential fraud.
Additional Fraud Prevention tips
- Always keep your phone number and address updated on your Navigator account so you can be contacted in the event of suspicious activity.
- Monitor transactions on your account with ease by utilizing Navigator’s free Mobile app and Online Banking.
- Be sure to set up e-Alerts to notify you instantly by text or email of activity on your account.
- Remember, if fraudulent charges occur on your account, we are here to help. You can call or visit any branch to dispute the charges.