POSITION: Member Service Representative (Full Time) Jackson County, MS and Mobile, AL

DESCRIPTION OF DUTIES:  Assist members with a wide variety of services and advise as to how best utilize company products and services in order to meet personal financial goals and provide the highest quality customer service; open various new accounts, process necessary information and educate the customers as to services/products available as a result; assist with wide variety of members services; maintain Safe Deposit Boxes; assist members with checkbooks, process credit card/loan applications for members, manages outgoing wires, solve fraud issues, notary, close accounts and basic shared branching transactions; balancing cash dispense and ATM machine; and must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

EXPERIENCE:  Six months to two years of similar or related experience, including time spent in preparatory positions.

EDUCATION:  High school degree or GED required.

SPECIFIC SKILLS:  Courtesy, tact, and diplomacy are essential elements of the job; work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

GENERAL REQUIREMENTS:  Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.; Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator; Must be able to routinely perform work on computer for an average of 6-8 hours per day; Must be able to work extended hours whenever required or requested by management; Must be capable of regular, reliable and timely attendance; Must be able to perform job functions independently and with limited supervision. Must work effectively as part of a team; Must be able to read and carry out various written instructions and follow oral instructions; Must be able to speak clearly and deliver information in a logical and understandable sequence; Must be able to perform basic financial calculations with accuracy; Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public; Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace; and Must be capable of exercising highest level of discretion on confidential matters.

Navigator Credit Union offers a competitive salary and comprehensive benefit package.  Applicants should mail a resume to Navigator Credit Union, Human Resources, ATTN:  Member Service Rep., PO Box 1647, Pascagoula, MS 39568 or email jlee@navigatorcu.org

POSITION: Staff Auditor (Full Time) Mobile, AL.

 

Navigator Credit Union is looking for a full time Staff Auditor.  This position is located in Mobile, AL.

 

DEPARTMENT: Risk Management & Internal Audit

 

DESCRIPTION OF DUTIES: Audits lending, savings, compliance and other thrift related activities. Prepares reports of all audits in accordance with guidelines approved by management and outside independent audit firm. Makes recommendations of improving and strengthening internal controls and operating procedures. Performs assigned audits following generally accepted auditing standards. Completes audit programs according to approved audit procedures and scope. Determines that established policies and procedures are being complied with consistently.  Reviews periodically computer reports/programs and recommends changes in existing programs or advises the implementation of new programs. Asserts opinion on areas audited as to personnel performance, reliability of accounting and effectiveness of internal controls.  Assists with various reporting functions and with correspondence as assigned.  Oversees and completes all projects as assigned. Keeps management apprised of all critical issues.  Recommends changes and updates to the audit programs.

EXPERIENCE:  Two to five years of similar or related experience.

EDUCATIONCollege degree in related area preferably Accounting or Finance.

SPECIFIC SKILLS:   Courtesy, tact, and diplomacy are essential elements of the job. Strong quantitative and qualitative analytical skills. Strong computer knowledge and proficiency with Microsoft Office. Detail oriented, conscientious and systematic with a high level of accuracy. Team working skills with the interpersonal skills to establish and maintain effective working relationships.  Strong written and verbal communication skills. Ability to adapt to change quickly and multi-task. Knowledge of auditing principles including Navigator Credit Union policies and procedures, State and Federal regulations affecting auditing procedures.  Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act and the Office of Foreign Assets Control.

 

GENERAL REQUIREMENTS:   A significant level of trust and diplomacy is required to be an effective subject matter expert in this position.  Must be able to conduct in-depth dialogues, conversations and explanations with internal and external members, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature.   Must be able to perform job functions independently or with limited supervision and work effectively either on your own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions.   

 

Navigator Credit Union offers a competitive salary and comprehensive benefit package.  Applicants should mail a resume to the Navigator Credit Union, Human Resources, ATTN:  Staff Auditor II, PO Box 1647, Pascagoula, MS 39568 or email jlee@navigatorcu.org

 

POSITION: Member Service Center Representative (Full Time) Moss Point, MS

DESCRIPTION OF DUTIES: To assist members and potential members with their credit union needs; explain services, respond to problems and direct members to appropriate personnel; assist members with N Touch Web/Audio Home Banking, reply to PSCU/CUScripter escalated emails in a timely manner; duties also include cross-selling, perform basic teller transactions, accurate record keeping and serving as a liaison between members and NCU personnel; perform other duties as assigned. Must be a problem solver and direct members to appropriate personnel, must have knowledge of Navigator Credit Union products and services, must protect member’s privacy and work every other Saturday or as needed.

 

REQUIREMENTS

 

EXPERIENCE:        Six months to two years of similar or related experience recommended.

 

EDUCATION:          Equivalent to a high school education.

 

SPECIFIC SKILLS: To provide accurate, courteous, friendly, timely and professional service to every person calling Navigator Credit Union; to answer telephone calls within three rings and handle 2000+ calls per month; to be able to operate general office machines, including personal computers and calculators. Must be able to communicate well with others, in both English and Spanish, be dependable and prompt, and must be a problem solver.

 

GENERAL REQUIREMENTS: Must possess courtesy, tact and diplomacy skills while working one-on-one with callers when giving information that may require assistance and discussion. Must possess a sales attitude to be able to effectively cross-sell to members.  

Navigator Credit Union offers a competitive salary and comprehensive benefit package.  Applicants should mail a resume to Navigator Credit Union, Human Resources, ATTN:  Member Service Rep., PO Box 1647, Pascagoula, MS 39568 or email jlee@navigatorcu.org

POSITION: Financial Services Representative (Full Time) AL

DESCRIPTION OF DUTIES: The Financial Service Representative will serve as a Financial Advisor responsible for providing financial planning services. Responsible for counseling members and prospective members on credit and loan issues. Must maintain a thorough knowledge of all products/services offered by Navigator Credit Union. Must have a working knowledge of products offered by competitors. Responsible for promoting, selling and servicing non-depository financial products. Conduct interviews with members for loan applications, processing and closing loans. Explain and expedite the opening, closing, transfer and rollover of IRA certificates. Perform teller transactions, open CD'S Open and close accounts for Members. Has daily account responsibility for various transactions.  Perform administrative duties, including system data entry and information retrieval as needed. Work on special projects and perform other duties as assigned by the supervisor.

 

REQUIREMENTS

 

EXPERIENCE: Two to five years of similar or related experience, including time spent in preparatory positions.

 

EDUCATION: Two years of college (preferred) or completion of a specialized course of study at a business or trade school.

 

SPECIFIC SKILLS: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information. Must have great interpersonal skills. Must have the ability to sale and promote the Credit Union products. Must have two to five years in branch financial sales experience providing direct customer/member service.

 

GENERAL REQUIREMENTS: Must be able to perform job functions independently or with limited supervision and work effectively either on your own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions.  

 

Navigator Credit Union offers a competitive salary and comprehensive benefit package.  Applicants should mail a resume to Navigator Credit Union, Human Resources, ATTN:  Member Service Rep., PO Box 1647, Pascagoula, MS 39568 or email jlee@navigatorcu.org

POSITION: Financial Services Representative (Full Time) MS

DESCRIPTION OF DUTIES: The Financial Service Representative will serve as a Financial Advisor responsible for providing financial planning services. Responsible for counseling members and prospective members on credit and loan issues. Must maintain a thorough knowledge of all products/services offered by Navigator Credit Union. Must have a working knowledge of products offered by competitors. Responsible for promoting, selling and servicing non-depository financial products. Conduct interviews with members for loan applications, processing and closing loans. Explain and expedite the opening, closing, transfer and rollover of IRA certificates. Perform teller transactions, open CD'S Open and close accounts for Members. Has daily account responsibility for various transactions.  Perform administrative duties, including system data entry and information retrieval as needed. Work on special projects and perform other duties as assigned by the supervisor.

 

REQUIREMENTS

 

EXPERIENCE: Two to five years of similar or related experience, including time spent in preparatory positions.

 

EDUCATION: Two years of college (preferred) or completion of a specialized course of study at a business or trade school.

 

SPECIFIC SKILLS: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information. Must have great interpersonal skills. Must have the ability to sale and promote the Credit Union products. Must have two to five years in branch financial sales experience providing direct customer/member service.

 

GENERAL REQUIREMENTS: Must be able to perform job functions independently or with limited supervision and work effectively either on your own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions.  

Navigator Credit Union offers a competitive salary and comprehensive benefit package.  Applicants should mail a resume to Navigator Credit Union, Human Resources, ATTN:  Member Service Rep., PO Box 1647, Pascagoula, MS 39568 or email jlee@navigatorcu.org