POSITION: Digital Marketing Specialist (Full-time)

DESCRIPTION OF DUTIES: Create and deliver integrated marketing programs and strategies to effectively include digital, electronic and e-commerce channels to complement traditional media to increase usage of products and services. Helps implement an annual Marketing Plan and oversee communication and implementation. Analyze results, assess performance and recommend refinements to improve performance for future promotions.  Assists with search engine optimization initiatives. Track channel usage for all Marketing initiatives using tools such as Google Analytics. Maintains internet and email statistics for web visits, read rates, subscription changes, etc. to report to management. Leverages predictive analytics to define Member solutions and develop marketing campaigns that drive business results. Creates and manages email marketing program, including digital onboarding. Integrates email and other direct communications methods into the strategic and tactical marketing planning to meet identified objectives. Track and analyze promotional, email, online and mobile activities to evaluate existing efforts. Identify opportunities to grow our online channels and present marketing ideas to management. Responsible for digital content marketing. Makes recommendations and develops content based on marketing campaigns and corporate projects. Writes content for and respond to posts on various social media/networking sites. Create, manage, and report on the deployment of marketing content and campaigns in various digital channels such as network display, banner and tile, PPC, retargeting ads, social media, email marketing, and co-marketing on third party vendor sites. Provides analysis, reporting and recommendations based on accessing and compiling relevant data. Responsible for the planning, development and implementation of effective marketing strategies and digital marketing campaigns. Create, manage, and report on the deployment of marketing content and campaigns in various digital channels such as network display, banner and tile, PPC, retargeting ads, social media, email marketing, and co-marketing on third party vendor sites. Delivers campaigns that gain internal partner buy-in and drives results at the organization level and tactically for the business lines. Develops and maintains bridge between data and business operations that promotes Member centric digital solutions. Proactively identify opportunities and initiate marketing strategies and tactics to increase product penetration. Ensures accurate and timely communication to employees and management on the execution of marketing campaigns. Oversees digital partners, including external agencies and media, to ensure consistency, high quality of work product and maximum results. Ensures that brand is consistently followed through all digital channels and touch points. May be asked to perform other duties as assigned to carry out the work of the department.

EXPERIENCE: Work experience in marketing, communications, e-Commerce, business or related field is highly preferred. High level of proficiency in Internet marketing concepts & practices, including the ability to conceptualize user navigation/flow through online services.

EDUCATION: Bachelor’s degree in marketing, business with marketing emphasis or related field of study required; master’s degree/MBA preferred. Certification in applicable software including Microsoft Office and Adobe Creative software a plus.

SPECIFIC SKILLS: The Digital Marketing Specialist must have a helpful member service interaction with members as well as employees at every level of the organization; Must have excellent oral and written communication skills, exemplary phone etiquette and attention to detail; Must be able to handle multiple, simultaneous and changing priorities; Must be capable of exercising highest level of discretion on both internal and external confidential matters; and Must be proficient in Microsoft Office Suite.

GENERAL REQUIREMENTS: Two to four years work experience digital media; planning, development, search engine optimization (SEO), paid search (PPC), display media, social media and shopping or partnership feeds. Must possess knowledge of analytics and user experience, website management, and direct mail required. Knowledgeable in research analysis, Internet environment, survey methods, regulatory compliance, and current business and marketing trends. Must have a working knowledge of Microsoft Office Products, Hootsuite or similar social media management software, Adobe Photoshop and Illustrator Canva. Thorough understanding of Internet environments and web site development. Exceptional knowledge of the English language is particularly important. Must be able to perform job functions independently or with limited supervision and work effectively either on your own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions.   Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information.

POSITION: Help Desk Specialist (Full-time)

DESCRIPTION OF DUTIES:  Providing support for the IT Help Desk Monday-Friday from 8:30 am until 5:00 pm and select Saturdays from 7:30 am until 1:30 pm.  Support includes, but is not limited to, assisting Navigator employees in resolving basic hardware and software issues by opening and monitoring Help Desk calls, emails, and tickets; configure and install end user devices; assist in maintenance of internal departmental documentation and procedures; assist in the maintenance of inventory of all necessary IT related equipment; assist in processing of IT related daily and monthly tasks; as well as performing other duties as assigned.

EXPERIENCE:  Six months similar or related experience recommended.

EDUCATION:  High School diploma.

SPECIFIC SKILLS:  Provide accurate, courteous, friendly, timely and professional service to employees and vendors of Navigator Credit Union; knowledge of personal computers to include Microsoft software products as well as basic computer hardware; basic knowledge of DHCP and DNS; some basic knowledge of bookkeeping and accounting principles; and problem solving skills and attention to detail.

GENERAL REQUIREMENTS:  Must be able to lift a minimum of 25 pounds while moving IT equipment.  Job may require special hours such as upgrades, special projects, and some holidays.  Must be willing to travel, as the job may require offsite training and IT testing.  Must possess professional, interpersonal skills to communicate information, both oral and written, courteously and effectively to other credit union employees and vendors.

POSITION: MSR - Member Service Representative -MS (Full-time)

DESCRIPTION OF DUTIES:  Assist members with a wide variety of services and advise as to how best utilize company products and services in order to meet personal financial goals and provide the highest quality customer service; open various new accounts, process necessary information and educate the customers as to services/products available as a result; assist with wide variety of members services; maintain Safe Deposit Boxes; assist members with checkbooks, process credit card/loan applications for members, manages outgoing wires, solve fraud issues, notary, close accounts and basic shared branching transactions; balancing cash dispense and ATM machine; and must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

EXPERIENCE:  Six months to two years of similar or related experience, including time spent in preparatory positions.

EDUCATION:  High school degree or GED required.

SPECIFIC SKILLS:  Courtesy, tact, and diplomacy are essential elements of the job; work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

GENERAL REQUIREMENTS:  Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.; must be able to operate routine office equipment including telephone, copier, facsimile, and calculator; must be able to routinely perform work on computer for an average of 6-8 hours per day; must be able to work extended hours whenever required or requested by management; must be capable of regular, reliable and timely attendance; must be able to perform job functions independently and with limited supervision. Must work effectively as part of a team; must be able to read and carry out various written instructions and follow oral instructions; must be able to speak clearly and deliver information in a logical and understandable sequence; must be able to perform basic financial calculations with accuracy; must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public; must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace; and must be capable of exercising highest level of discretion on confidential matters.

POSITION: Programmer II (Full-time)

DESCRIPTION OF DUTIES:  Program advanced solutions to promote efficiency within the organization by working with other departments to determine software needs including design, testing, and implementation.  Troubleshoot and resolve system problems and assist with project research, implementation, and system administrative duties.  Support includes, but is not limited to, assisting in the development and maintenance of internal departmental documentation and procedures; learning additional network or programming skills by attending specialized training; as well as performing other duties as assigned.

EXPERIENCE:  Three to five years of similar or related experience is recommended.

EDUCATION:  College background in IT area or equivalent work experience is required.

SPECIFIC SKILLS:  Provide accurate, courteous, friendly, timely and professional service to employees and vendors of Navigator Credit Union.  Experience with programming and web application development –JavaScript, HTML, CSS, Python, SQL and SOAP preferred.  Knowledge of personal computers to include Microsoft software products as well as basic computer hardware; some basic knowledge of bookkeeping and accounting principles; and strong problem solving skills and attention to detail is required.

GENERAL REQUIREMENTS:  Must be able to lift a minimum of 25 pounds while moving IT equipment.  Job may require special hours such as upgrades, special projects, and some holidays.  Must be willing to travel, as the job may require offsite training and IT testing.  Must possess professional, interpersonal skills to communicate information, both oral and written, courteously and effectively to other credit union employees and vendors.

Get started in your new career at Navigator! Click here to apply online. 

 

Navigator Credit Union participates in E-Verify. The Credit Union will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. Learn more about E-Verify by clicking here.

We are an equal opportunity employment company. We are dedicated to a policy of nondiscriminatory employment on any basis including race, creed, color, religion, sex, age, national origin or disability unrelated to job performance. The Credit Union also takes affirmative action as required by law or statute to hire qualified veterans, veterans of Vietnam Era and disabled persons.