POSITION: MSR — Member Service Representative (Full-time) in Jackson County, MS and Mobile, AL

DESCRIPTION OF DUTIES:  Assist members with a wide variety of services and advise as to how best utilize company products and services in order to meet personal financial goals and provide the highest quality customer service; open various new accounts, process necessary information and educate the customers as to services/products available as a result; assist with wide variety of members services; maintain Safe Deposit Boxes; assist members with checkbooks, process credit card/loan applications for members, manages outgoing wires, solve fraud issues, notary, close accounts and basic shared branching transactions; balancing cash dispense and ATM machine; and must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

EXPERIENCE:  Six months to two years of similar or related experience, including time spent in preparatory positions.

EDUCATION:  High school degree or GED required.

SPECIFIC SKILLS:  Courtesy, tact, and diplomacy are essential elements of the job; work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

GENERAL REQUIREMENTS:  Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.; Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator; Must be able to routinely perform work on computer for an average of 6-8 hours per day; Must be able to work extended hours whenever required or requested by management; Must be capable of regular, reliable and timely attendance; Must be able to perform job functions independently and with limited supervision. Must work effectively as part of a team; Must be able to read and carry out various written instructions and follow oral instructions; Must be able to speak clearly and deliver information in a logical and understandable sequence; Must be able to perform basic financial calculations with accuracy; Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public; Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace; and Must be capable of exercising highest level of discretion on confidential matters.

Navigator Credit Union offers a competitive salary and comprehensive benefit package.  Applicants should mail a resume to Navigator Credit Union, Human Resources, ATTN:  Member Service Rep., PO Box 1647, Pascagoula, MS 39568 or email jlee@navigatorcu.org

POSITION: Licensed Sales Assistant (Full-time) Moss Point, MS

DEPARTMENT: Navigator Wealth Management Services (Moss Point)

DESCRIPTION OF DUTIES: Improve efficiency and productivity of existing CUNA Brokerage Services Representative; Attain necessary training and licensing at state level and FINRA level; Assist rep with member servicing (address changes, questions on account, account changes, trade executions); Screen calls and appointments for rep to handle member questions and servicing issues Sales Assistant is qualified to handle. Be a second source for members; Complete mutual fund trade tickets, place trades, and monitor for settlement; Process paperwork for annuities and life insurance products; Review all submitted paperwork for accuracy and completeness before submission. Follow up with rep, member, or home office to obtain necessary documentation; Set up brokerage accounts and monitor trade activity for accuracy; Establish and maintain member files to meet compliance requirements; Assist in marketing mailings, branch promotions and seminars; Run illustrations, assist in fund performance research, and prepare member presentations for rep; Monitor rep’s office for any marketing material, office supply, or compliance material needs; Present and train staff at branch meetings

 

REQUIREMENTS

EXPERIENCE:  Two to five years of similar or related experience, including time spent in preparatory positions.

EDUCATION:    A two-year college degree is required. An Associate or Bachelor degree in finance, accounting, marketing or general business preferred.

SPECIFIC SKILLS: Working knowledge of web based and PC based programs; Must be able to operate technical software programs; Experience or comfort speaking to small and large groups in a public setting; Must have the capability to comprehend high-level mathematical concepts such as making long term projections using assumed rates of return and present value/future value calculations; Ability to learn advanced IRS tax law rules and general understanding of accounting procedures as they relate to investments; Ability to complete intensive courses of study necessary to obtain necessary state and federal licensing requirements

GENERAL REQUIREMENTS: Due to the expanded duties of Sales Assistants, their role will require a Series 6 or Series 7 registration, Series 66 registration and State Insurance Licensing.  These registrations and licensing must be obtained within 12 months of being in this position.

Navigator Credit Union offers a competitive salary and comprehensive benefit package.  Applicants should mail a resume to Navigator Credit Union, Human Resources, ATTN:  Member Service Center Rep., PO Box 1647, Pascagoula, MS 39568 or email jlee@navigatorcu.org

POSITION: BSA/Fraud Specialist (Full-time) Jackson County, MS

DESCRIPTION OF DUTIES: Under general supervision, but following established policies and procedures for the Bank Secrecy Act (BSA), and Anti-Money Laundering (AML), is responsible for general operations oversight of CTR’s, Member & Account Due Diligence and for providing a variety of account services, resolving account disputes, and providing support to internal and external members. Responsible for ensuring CTR’s are complete, error-free and submitted within established guidelines.  Works with management to ensure employees are properly trained on how to complete CTR’s and adhere to BSA procedures.  Provides exceptional member experience over the telephone and via email in a timely, accurate, and professional manner.  This position will directly report to the OPS Manager; however, will work closely with the CRO for BSA/AML guidance and with the COO for processes & procedures.

EXPERIENCE: 2-3 years financial institution/banking experience

EDUCATION: A two-year college degree preferred

SPECIFIC SKILLS:  Responsible for filing all CTR’s to ensure operations procedures were followed and adhered to by frontline staff;  Identifies and corrects errors within established timeframes to ensure the timely filing of CTR’s;  Communicates with management regarding errors to ensure additional CTR training is provided to those individuals; Reviews reports to identify suspicious account activity and communicates findings to proper Compliance personnel as well as any other fraudulent activities;  Effectively escalates member disputes or issues through chain of command when necessary; however, must have the ability to resolve various disputes, concerns, and requests within scope of authority; and Responsible for monitoring and responding to all email correspondence regarding Bill Pay and fraud issues in a professional, accurate and timely manner.

GENERAL REQUIREMENTS:  Must be able to perform job functions independently or with limited supervision and work effectively either on your own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions.  Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information.

Navigator Credit Union offers a competitive salary and great benefits. Applicants should mail a resume to the Navigator Credit Union, Human Resources, ATTN: BSA/Fraud Specialist, PO Box 1647, Pascagoula, MS 39568 or email jlee@navigatorcu.org

POSITION: Director of Collections (Full-time) Jackson County, MS

DESCRIPTION OF DUTIES: The Director of Collections is responsible for overseeing the collection and recovery strategy of the credit union. This person needs to be knowledgeable at the operational level while maintaining a strategic mindset to ensure that company goals are being reached. This position will have full responsibility for all internal collections and outside 3rd party collections suppliers and their results. Additionally, the Director of Collections will manage debt sales and debt buyers, ensuring regulatory compliance in the process. The Director of Collections will also be responsible for the policy and procedural accountability for collections and recoveries. Furthermore, this position will work closely with corporate entities related to collections and develop/foster positive relationships with all corporate and business operations;  Lead the credit & collections team to continually achieve operational excellence and drive continuous improvement for collections, customer service and process improvements while managing the total delinquency cycle ranging from past due collection calling, skip tracing, outside collection agency coordination, debt sales and litigation activity.

EXPERIENCE:  Five to ten years of similar or related experience, including time spent in preparatory positions.

EDUCATION: Bachelor’s Degree in Accounting, Finance, or related field.

SPECIFIC SKILLS:   Must be a credit professional with a strong collection/disputes/cash application management operations background; Familiarity with collections tools, software and best practices; Strong customer service mindset and the ability to use collaborative and non-adversarial approaches in achieving goals and navigating complexity; Management experience including people development skills and leadership qualities; Must be proficient in business computer programs required to complete job functions; Must exhibit exceptional negotiation skills; and Must be able to work in a collaborative environment and present themselves in a professional manner at all times.

GENERAL REQUIREMENTS:   A significant level of trust and diplomacy is required to be an effective subject matter expert in this position. Must be able to conduct in-depth dialogues, conversations and explanations with internal and external members, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature.   Must be able to perform job functions independently or with limited supervision and work effectively either on your own or as part of a team. Must have able to maintain composure in stressful situations.  Must have knowledge of current collections and recoveries landscape. Must be able to read and carry out various written instructions and follow oral instructions.   

Navigator Credit Union offers a competitive salary and great benefits. Applicants should mail a resume to the Navigator Credit Union, Human Resources, ATTN: Director of Collections, PO Box 1647, Pascagoula, MS 39568 or email jlee@navigatorcu.org

POSITION: Member Service Center Operations Support Representative (Full-time) Jackson County, MS

DESCRIPTION OF DUTIES: To assist members and potential members with their credit union needs; explain services, respond to problems and direct members to appropriate personnel; assist members with N Touch Web/Audio Home Banking; reply to PSCU/CUScripter escalated emails in a timely manner. Responsible for monitoring and responding to all email correspondence regarding E-Services in a professional and timely manner. Duties also include cross-selling; perform basic teller transactions; accurate record keeping and serving as a liaison between members and NCU personnel; perform other duties as assigned.  Must be a problem solver and direct members to appropriate personnel; Must have knowledge of Navigator Credit Union products and services; Must protect member’s privacy; and Work every other Saturday or as needed.

EXPERIENCE:        Six months to two years of similar or related experience recommended.

EDUCATION:          Equivalent to a high school education.

SPECIFIC SKILLS: To provide accurate, courteous, friendly, timely and professional service to every person calling Navigator Credit Union; to answer telephone calls within three rings and handle 2000+ calls per month; to be able to operate general office machines, including personal computers and calculators. Must be able to communicate well with others, be dependable and prompt, and must be a problem solver.

GENERAL REQUIREMENTS: Must possess courtesy, tact and diplomacy skills while working one-on-one with callers when giving information that may require assistance and discussion. Must possess a sales attitude to be able to effectively cross-sell to members.  

Navigator Credit Union offers a competitive salary and great benefits. Applicants should mail a resume to the Navigator Credit Union, Human Resources, ATTN: Member Service Center Operations Support Representative , PO Box 1647, Pascagoula, MS 39568 or email jlee@navigatorcu.org

POSITION: Financial Services Representative (Full-time) Alabama

DESCRIPTION OF DUTIES: The Financial Service Representative will serve as a Financial Advisor responsible for providing financial planning services. Responsible for counseling members and prospective members on credit and loan issues. Must maintain a thorough knowledge of all products/services offered by Navigator Credit Union. Must have a working knowledge of products offered by competitors. Responsible for promoting, selling and servicing non-depository financial products. Conduct interviews with members for loan applications, processing and closing loans. Explain and expedite the opening, closing, transfer and rollover of IRA certificates. Perform teller transactions, open CD'S Open and close accounts for Members. Has daily account responsibility for various transactions.  Perform administrative duties, including system data entry and information retrieval as needed. Work on special projects and perform other duties as assigned by the supervisor.

EXPERIENCE: Two to five years of similar or related experience, including time spent in preparatory positions.

EDUCATION: Two years of college (preferred) or completion of a specialized course of study at a business or trade school.

SPECIFIC SKILLS: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information. Must have great interpersonal skills. Must have the ability to sale and promote the Credit Union products. Must have two to five years in branch financial sales experience providing direct customer/member service.

GENERAL REQUIREMENTS: Must be able to perform job functions independently or with limited supervision and work effectively either on your own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions.  

Navigator Credit Union offers a competitive salary and great benefits. Applicants should mail a resume to the Navigator Credit Union, Human Resources, ATTN: Financial Services Representative , PO Box 1647, Pascagoula, MS 39568 or email jlee@navigatorcu.org

POSITION: Operations Manager (Full-time) (Mississippi)

DESCRIPTION OF DUTIES: Manage and direct staff to maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules; Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate; Maintain communications with main office; prepares and submits standard reports; attends scheduled management meetings; Represents the credit union as appropriate in its relationships with members, sponsor organizations, suppliers, other financial institutions, and similar groups; Monitor all operational activities to ensure they are in compliance with established credit union polices; and Maintain knowledge of all credit union products and services.

 

EXPERIENCE: Three to five years of similar or related experience.

EDUCATION: College degree in related field preferred.

SPECIFIC SKILLS: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

GENERAL REQUIREMENTS: Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.  

Navigator Credit Union offers a competitive salary and great benefits. Applicants should mail a resume to the Navigator Credit Union, Human Resources, ATTN: Operations Manager, PO Box 1647, Pascagoula, MS 39568 or email jlee@navigatorcu.org