DESCRIPTION OF DUTIES: Create and deliver integrated marketing programs and strategies to effectively include digital, electronic and e-commerce channels to complement traditional media to increase usage of products and services. Helps implement an annual Marketing Plan and oversee communication and implementation. Analyze results, assess performance and recommend refinements to improve performance for future promotions. Assists with search engine optimization initiatives. Track channel usage for all Marketing initiatives using tools such as Google Analytics. Maintains internet and email statistics for web visits, read rates, subscription changes, etc. to report to management. Leverages predictive analytics to define Member solutions and develop marketing campaigns that drive business results. Creates and manages email marketing program, including digital onboarding. Integrates email and other direct communications methods into the strategic and tactical marketing planning to meet identified objectives. Track and analyze promotional, email, online and mobile activities to evaluate existing efforts. Identify opportunities to grow our online channels and present marketing ideas to management. Responsible for digital content marketing. Makes recommendations and develops content based on marketing campaigns and corporate projects. Writes content for and respond to posts on various social media/networking sites. Create, manage, and report on the deployment of marketing content and campaigns in various digital channels such as network display, banner and tile, PPC, retargeting ads, social media, email marketing, and co-marketing on third party vendor sites. Provides analysis, reporting and recommendations based on accessing and compiling relevant data. Responsible for the planning, development and implementation of effective marketing strategies and digital marketing campaigns. Create, manage, and report on the deployment of marketing content and campaigns in various digital channels such as network display, banner and tile, PPC, retargeting ads, social media, email marketing, and co-marketing on third party vendor sites. Delivers campaigns that gain internal partner buy-in and drives results at the organization level and tactically for the business lines. Develops and maintains bridge between data and business operations that promotes Member centric digital solutions. Proactively identify opportunities and initiate marketing strategies and tactics to increase product penetration. Ensures accurate and timely communication to employees and management on the execution of marketing campaigns. Oversees digital partners, including external agencies and media, to ensure consistency, high quality of work product and maximum results. Ensures that brand is consistently followed through all digital channels and touch points. May be asked to perform other duties as assigned to carry out the work of the department.
EXPERIENCE: Work experience in marketing, communications, e-Commerce, business or related field is highly preferred. High level of proficiency in Internet marketing concepts & practices, including the ability to conceptualize user navigation/flow through online services.
EDUCATION: Bachelor’s degree in marketing, business with marketing emphasis or related field of study required; master’s degree/MBA preferred. Certification in applicable software including Microsoft Office and Adobe Creative software a plus.
SPECIFIC SKILLS: The Digital Marketing Specialist must have a helpful member service interaction with members as well as employees at every level of the organization; Must have excellent oral and written communication skills, exemplary phone etiquette and attention to detail; Must be able to handle multiple, simultaneous and changing priorities; Must be capable of exercising highest level of discretion on both internal and external confidential matters; and Must be proficient in Microsoft Office Suite.
GENERAL REQUIREMENTS: Two to four years work experience digital media; planning, development, search engine optimization (SEO), paid search (PPC), display media, social media and shopping or partnership feeds. Must possess knowledge of analytics and user experience, website management, and direct mail required. Knowledgeable in research analysis, Internet environment, survey methods, regulatory compliance, and current business and marketing trends. Must have a working knowledge of Microsoft Office Products, Hootsuite or similar social media management software, Adobe Photoshop and Illustrator Canva. Thorough understanding of Internet environments and web site development. Exceptional knowledge of the English language is particularly important. Must be able to perform job functions independently or with limited supervision and work effectively either on your own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information.
DESCRIPTION OF DUTIES: Performs a variety of routine building and landscape maintenance duties at multiple sites. Responsible for the purchase, pickup, receiving and delivery of supplies. Leads the setup and cleanup of special events and activities. Completes work orders, inventory control documents, weekly reports and preventive maintenance documents. Assists with facilities projects. Maintains professional appearance and image while conducting business with internal and external members and vendors. Responsible for exceptional member service to every member, internal and external, by adhering to the NCU Service Standards. Performs other job related duties required or assigned.
EXPERIENCE: Six months of similar or related experience.
EDUCATION: High School Diploma or equivalent (GED).
SPECIFIC SKILLS: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others, inside and outside the organization, generally regarding routine matters for purposes of giving and obtaining information. Understanding of general electrical, plumbing, and/or HVAC maintenance is preferred. Working knowledge of power hand tools and other equipment used for maintenance duties. Possesses mechanical aptitude. Ability to work independently, manage time, prioritize tasks and be detail-oriented. Good written and verbal communication skills required. Basic computer skills a must. Knowledge of Microsoft Excel and Outlook. Ability to communicate effectively with other credit union departments. Flexibility with schedule in order to accommodate for inclement weather.
GENERAL REQUIREMENTS: Must be able to perform job functions independently or with limited supervision or as part of a team. Must be able to read and carry out various written and/or oral instructions. Must be able to speak clearly and deliver information in a logical and understandable manner. Must be capable of dealing calmly and professionally with different personalities at various levels within and outside the organization. Demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadline requirements for extreme accuracy and quality. Must be able to effectively handle multiple, simultaneous and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Must be able to lift and/or move up to 50 pounds. Must have a valid Mississippi driver’s license.
DESCRIPTION OF DUTIES: Member Contact Center Representative I must provide accurate information through incoming calls regarding member inquiries/requests while actively educating and cross-selling products and services. Accountable for meeting member needs through maintaining a strong knowledge of financial solutions. Representatives will perform duties including but not limited to building loan applications, analyzing credit bureau reports, identifying and recommending opportunities to ensure the member’s financial success, and performing a variety of account services while providing exceptional member service while adhering to NCU policies and procedures. Representatives will build strong, long-term relationship with Navigator Credit Union members while complying with industry regulations in efforts to protect the assets of members and the credit union.
EXPERIENCE: One to three years of similar or related experience.
EDUCATION: Equivalent to a high school education.
SPECIFIC SKILLS: Excellent oral and written communication skills. Efficient typing/keyboarding and data entry. Must be accurate and attentive to detail. Punctuality and attendance are critical in this position. Uses analytical skills and logic. Ability to multi-task in a fast paced environment while maintaining the ability to prioritize workload. Must possess a pleasant, distinct voice that reflects an enthusiastic, helpful attitude. Second language preferred, but not required.
GENERAL REQUIREMENTS: Must possess courtesy, tact and diplomacy skills while working one-on-one with callers when giving information that may require assistance and discussion. Must possess a sales attitude to be able to effectively cross-sell to members.
DESCRIPTION OF DUTIES: Assist members with a wide variety of services and advise as to how best to utilize company products and services in order to meet personal financial goals and provide the highest quality customer service; open various new accounts, process necessary information and educate the customers as to services/products available as a result; assist with a wide variety of members services; maintain Safe Deposit Boxes; assist members with checkbooks, process credit card/loan applications for members, manages outgoing wires, solve fraud issues, notary, close accounts and basic shared branching transactions; balancing cash dispense and ATM machine; and must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
EXPERIENCE: Six months to two years of similar or related experience, including time spent in preparatory positions.
EDUCATION: High school degree or GED required.
SPECIFIC SKILLS: Courtesy, tact, and diplomacy are essential elements of the job; work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
GENERAL REQUIREMENTS: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.; must be able to operate routine office equipment including telephone, copier, facsimile, and calculator; must be able to routinely perform work on the computer for an average of 6-8 hours per day; must be able to work extended hours whenever required or requested by management; must be capable of regular, reliable and timely attendance; must be able to perform job functions independently and with limited supervision. Must work effectively as part of a team; must be able to read and carry out various written instructions and follow oral instructions; must be able to speak clearly and deliver information in a logical and understandable sequence; must be able to perform basic financial calculations with accuracy; must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public; must be able to perform responsibilities with composure under the stress of a deadline, requirements for extreme accuracy and quality and/or fast pace; and must be capable of exercising highest level of discretion on confidential matters.
DESCRIPTION OF DUTIES: Providing first level support for the IT Help Desk Monday – Friday from 8:30am until 5:00pm, select Saturdays from 7:30am until 1:30pm, and rotating after hours support with other IT staff. First level support includes, but is not limited to, assisting Navigator employees in resolving basic hardware and software issues; assigning in the development and maintenance of internal departmental documentation and procedures; monitoring vital system logs on a daily basis; maintaining inventory of all necessary IT related equipment; learning additional network or programming duties by attending specialized training; as well as performing other duties as assigned.
EXPERIENCE: Six months to two years of similar or related experience recommended.
EDUCATION: College background in IT area or related experience
SPECIFIC SKILLS: Provide accurate, courteous, friendly, timely and professional service to employees and vendors of Navigator Credit Union; knowledge of personal computers to include Microsoft software products as well as basic computer hardware; some basic knowledge of bookkeeping and accounting principles; and strong problem solving skills and attention to detail.
GENERAL REQUIREMENTS: Must be able to lift a minimum of 25 pounds while moving IT equipment. Job may require to work special hours to complete upgrades and special projects. Some holiday work may be required as well. Must be willing to travel, as the job may require offsite training and IT testing. Must possess professional, interpersonal skills to communicate information, both oral and written, courteously and effectively to other credit union employees and vendors.
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Navigator Credit Union participates in E-Verify. The Credit Union will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. Learn more about E-Verify by clicking here.
We are an equal opportunity employment company. We are dedicated to a policy of nondiscriminatory employment on any basis including race, creed, color, religion, sex, age, national origin or disability unrelated to job performance. The Credit Union also takes affirmative action as required by law or statute to hire qualified veterans, veterans of Vietnam Era and disabled persons.