Joy is your digital assistant at Navigator! With her advanced AI technology, she can answer your questions, find resources, and manage many other helpful tasks. She has many skills and deep knowledge to assist you and make your life easier.
Joy is available 24/7, even on holidays. If you need human assistance, Joy will quickly transfer you to the right person or department during business hours.
With Joy, you will get quick and secure access to your accounts around the clock. Behind the scenes, Joy brings an extra layer of security to verify your account, while providing our Navigator team more time to connect with you about your finances and provide advice on Navigator services and tools.
Top questions for Joy
Joy is here to help you with quick answers, account assistance, and more—anytime you call our Member Contact Center. She can help with:
-
- Checking account balances
- Verifying deposit status
- Transferring money
- Reviewing transaction history
- And much more!
Do you need a quick answer to your question? Simply ask Joy, and you will get a prompt response, without going through a long phone menu. It’s a hassle-free way to get the help you need!
Helpful tips
- Please do not use your speaker when talking to Joy.
- If you’re asking question about your account, Joy will verify your identity by asking your member number or social security number.
- If you know the direct extension you’re trying to reach, you may enter that extension anytime during your call with Joy.
- If you need human assistance, Joy will quickly transfer you to the right person or department during business hours.
Why is Navigator adding Joy?
Having Joy as your digital assistant at Navigator allows us to offer our members quick, secure and efficient account support, 24/7/365, for some of the most asked questions we receive. Simply ask Joy your question like you’re speaking to a member of our team. If Joy does not understand or is unable to help, she will quickly transfer you to the right person or department during business hours.
Joy’s support will help lower contact center wait times, providing you additional access to Navigator employees for more meaningful and impactful conversations about your money and accounts.
This is another step to fulfilling Navigator’s promise to members, “Simplify your life”!