24 Sep

Hang Up On Spoofing Scams

Hang Up On Spoofing Scams

Picture this: You receive a phone call from your financial institution asking for you to verify some information. Thinking it’s a legitimate call, you give them your account number, PIN and even your social security number. You are now a victim of spoofing.

What is spoofing?
Spoofing is when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. Scammers often use neighbor spoofing so it appears that the incoming call is coming from a local number, or even spoof a number from a company you may already know and trust. If you answer, they’ll try to gain valuable personal information, which can be used in fraudulent activity.

How do you prevent becoming a victim?
Financial institutions including Navigator Credit Union will never ask for your PIN or password. If you’re ever in doubt, hang up and call your financial institution directly. (Navigator’s main number is 800-344-3281 and the Fraud Department number is 877-253-8964.)

Here are some other ways to protect yourself:

  • Don't answer calls from unknown numbers. If you answer such a call, hang up immediately.
  • If you answer the phone and the caller - or a recording - asks you to hit a button to stop getting the calls, you should just hang up. Scammers often use this trick to identify potential targets.
  • Do not respond to any questions, especially those that can be answered with "Yes" or "No."
  • Use caution if you are being pressured for information immediately.

If you think you've been the victim of a spoofing scam, you can file a complaint with the FCC.

Watch this video from the FCC to learn more about spoofing, how to spot them and ways to avoid becoming a victim.