Pascagoula, Mississippi – March 7, 2025 – Navigator Credit Union is honored to announce that it has been recognized as a recipient of the prestigious 2025 Best of the Best award, presented by MemberXP, a leading customer experience program offered through CUSG. This notable accolade celebrates credit unions that are committed to delivering exceptional service and member experiences.
“We are honored to receive the Member Care Experience award. This achievement is a testament to our unwavering commitment to prioritizing our members and delivering exceptional service at every touchpoint,” says Sonya Lawler, President and Chief Executive Officer of Navigator Credit Union.
“We understand that our members’ experiences directly impact their financial well-being and Navigator’s success. This recognition is a remarkable achievement for our team, reinforcing the importance of fostering meaningful and positive interactions with those we serve.”
The 2025 MemberXP ‘Best of the Best’ Awards are based on insights from more than 2.6 million data points, reflecting the experiences of around 8.6 million credit union members. This comprehensive evaluation process utilizes key performance metrics, including Net Promoter Score (NPS) and Member Effort Score (MES), allowing data experts to analyze and validate results meticulously. Recognition is given to the top 25% of performers across various experiential categories, with our credit union earning top honors in Member Care Experience.
“Receiving the Best of the Best Award for member experience is not just an honor; it’s a reflection of our dedication to putting our members first. Together, we strive to make every interaction meaningful and impactful,” adds Sally Hoffstadt, Chief Growth Officer.
The distinguished award was presented in February as an annual recognition by CUSG, honoring credit unions that consistently excel in delivering exceptional service.
About Navigator Credit Union
Navigator Credit Union began in 1939 offering savings accounts and loans to members who, until then, had not had access to financial services. Today, there are more than 46,000 members who rely on Navigator for all of their financial services and life changing needs. Navigator is a not-for-profit institution, with branches across the Gulf Coast, building a legacy of excellence for our members through service, commitment, and substantial value. To learn more about Navigator Credit union, please visit online at https://navigatorcu.org/.
ABOUT CUSG
CUSG is a leading provider of innovative software and services in the areas of human resources, marketing, technology, and financial empowerment. The organization’s mission is to support businesses with the delivery of exceptional experiences for their employees and customers while also maintaining a secure and resilient environment. CUSG is home to numerous national brands, including Performance Pro, Compease, The Learning Center, MemberXP, BankingXP, Save to Win, and Love My Credit Union Rewards. Serving over 2,200 financial institutions, universities, hospitals, and other businesses nationwide, CUSG is a trusted partner in their growth and development. The company has established strategic partnerships with industry leaders such as Trust & Will, Intuit TurboTax, H&R Block, Marquis, WHITE64, AudioEye, CalcXML, and Think|Stack, enabling it to offer comprehensive solutions tailored to support diverse business strategies and needs. For more information, visit CUSG.com.