Chat online with Joy
Joy is a virtual assistant or website chatbot, and she helps us deliver a great experience for visitors to our website. Joy can serve you 24/7/365, whenever the time is best for you. There’s no wait time, and you can get answers to frequently asked questions, right from each page of our website.
What can you ask Joy?
You can ask Joy about Navigator’s products and services, and she will guide you to the best information she has. If you ask about something she can’t assist with, she will provide you with options to get in touch with a Navigator team member.
Joy chat can help with:
- finding relevant information on our website
- learning more about what you can do within mobile or online banking
- getting information about products and services
Joy can tell you:
- how to access your account
- what our branch hours are
- how to apply for a loan
- and much more!
Is the chat service secure?
The chat service is secure. Keeping financial and personal information safe is one of our most important responsibilities. Navigator Credit Union is committed to protecting the information of our members and other visitors who use our website. Joy is intended to help you find out information about Navigator products and services. For personal assistance, please contact us directly by phone or visit a branch.
What of Joy can’t answer my question?
Joy won’t have all the answers; specialized topics will require support from one of our team members. If that happens, please connect with a team member through an appropriate channel (phone, messaging through digital banking, visiting a branch).